FREQUENTLY ASKED

FOOD & DRINK

3D TOUR

ENQUIRE

BOOKING PROCESS

We’d love the opportunity to show you the space! The onsite team are very friendly and would be happy to show you around.

Monday - Wednesday evenings or weekend early afternoons between 12-1pm are typically better for a viewing, please let your booking manager know you’d like to stop by and we can check availability and add a note to the diary.

We look forward to welcoming you and hearing your thoughts on the space!
For group bookings:
A card authentication or hire fee is required to book your space, please enquire online to find out any fees or confirmation details.

For private or whole venue hire:
A 25% deposit of your minimum spend plus any hire fees is required to be paid upfront along with signed terms and conditions.
Once you are ready to book in, we can hold your preferred date for 7 days whilst you organise other bookings with your ceremony venue or suppliers, we are unable to hold dates for extended periods without the deposit in place.
For group bookings:
Card authentications will only be charged if you fail to arrive on the day or cancel with less than 7 days-notice. All hire fees are non-refundable.

For private or whole venue hire:
Deposits are fully refundable if written notice is provided at least two calendar months before your event date. However, for bookings in December, three months’ notice is required for a full refund. All hire fees remain non-refundable.
In the lead-up to your event, our dedicated central events team will be your main point of contact. With over 35 years of combined experience across our venues, we know our spaces inside and out and are here to ensure every detail is taken care of, making your event run seamlessly from start to finish.
Yes, there will always be a fully briefed shift manager on-site during your event. Before the day, our events team will hand over your booking to the venue managers, and you’ll be introduced in advance so you know exactly who to contact on the day.
The minimum spend is based on food & drink sales only, all food and drink pre-orders will count towards the minimum, including anything purchased by your guests on the day of your event. Hire fee and service charge do not count towards the minimum spend.
We are not currently licensed to host legal wedding ceremonies, but we would love to host your wedding reception! Some of our venues can accommodate a ‘faux ceremony’ if you plan to have a legal ceremony at a registry office beforehand. If this is something you’re interested in, your events manager will be happy to discuss the options with you.
Yes! We work with an in-house DJ and have recommended suppliers for extras like photobooths. We're happy to share contacts, just ask your events manager for details.
You're also welcome to bring your own DJ or external suppliers. Just let your events manager know in advance so we can note it on your booking and ensure everything complies with our terms and conditions.

FOOD & DRINK

Yes, all food and drink pre-orders and bar tabs will count towards the minimum, alongside anything purchased by your guests on the day of your event.
Our Feasting Menu is served family-style, with each guest having their own plate while large vintage wooden sharing boards are placed on the table for everyone to help themselves. This way, guests can try a bit of everything, making the meal more interactive and engaging.
It also ensures a smoother service—instead of waiting for individual plates, food is served all at once, piping hot and fresh from the oven!
Menu Options:
- 2 Courses – Choose either starters OR desserts, plus one main course (same for all guests).
- 2 Courses + (2 Mains) – Choose either starters OR desserts, plus two different main courses to share.
- 3 Courses – Includes starters, one main course (same for all guests), and desserts.
- 3 Courses + (2 Mains) – Includes starters, two different main courses to share, and desserts.
Sides – Included in all options.
Dietary Requirements:
Vegetarian, vegan, or guests with allergies/dietary requirements will receive individually plated meals.
Simply provide their names and details in the Allergens/Dietary Requirements section.
For a light bite, we recommend ¼ board per guest.
For a main course replacement, we recommend ½ board per guest.
For a full three course replacement, we recommend ¾-1 board per guest.
Absolutely, all our menus include options that cover allergens and dietary requirements, we can use labels for any finger food items or cater for guests with an individually plated dish for any sit-down feasting meals.
Unfortunately due to the size of our kitchen we are unable to do set menus, however with our feasting menu everyone has their own plate, and we serve the food and large vintage wooden sharing boards for guests to pick their own. Usually, people try a little of everything and the feasting meal we find to be a little more exciting and engaging.

It also helps to make service on the day much smoother, rather than people waiting for their plate of food to come out watching everyone else be served, the feasting menu is much quicker to serve so everyone gets food at the same time and its piping hot fresh from the oven.
All our menus have been designed and costed by our chefs to ensure quality and consistency, sadly because of this reason we are unable to offer bespoke menu items.
We do not permit external catering at our venues, except for birthday or wedding cakes.

We have a cakeage fee of £50 inc VAT if you’d like our team to cut and serve the cake on the day.
Our events food menus are pre-order only, however we do stock ingredients for certain items so the chef may be able to accommodate certain extras on the day. We are also able to offer any small plates, sides and nibbles from our a la carte menu on the evening.
Yes absolutely, please view our menus page or the food & drinks tab on our events page to review the packages available.
Our drinks packages are discounted for bulk orders, so we’re unable to offer sale or return on whole cases that have been pre-ordered. However, any unopened wine or beer from your package is yours to take home and enjoy after the event!
Of course! Just let your events manager know for how much and any restrictions you may wish to run the tab with, and we can add this to your booking.
As we have fully licensed bars on both floors, we do not permit external alcohol. However, in certain cases, we may allow corkage for one drink per guest if it is a special product not available at our venues. Please speak with your events manager for more details on corkage fees.

SPACE & FACILITIES

Yes, we have seating available for up to 80 guests at the front and sides of the venue, which guests can use until 10pm. After that, guests are welcome to exit the venue to use the outdoor area for smoking, but drinks must be left inside.
Absolutely, we have space for each! We recommend discussing your specific ideas and plans with your booking manager to determine the best areas in the venue for evening dancing and entertainment options, such as photo booths or DJs.
We have a projector and screen on each floor, along with wireless microphones and a full PA system. Access to all of these is included in your venue hire fee, with no additional costs for use on your special day.
At Heist Bank, the ground floor is fully accessible and includes accessible toilets. However, the basement space does not have lift access and can only be reached via a staircase, making it unsuitable for wheelchair users.

ENTERTAINMENT & DECORATIONS

Absolutely! You are more than welcome to decorate and personalise your booked space.
We just do not allow glitter, confetti or streamers (including balloons containing these), these will be removed from the room if they are bought into the venue.
For private hire, it’s no problem to host a DJ and they can simply plug and play via our XLR inputs at the venue. Please check what equipment is available for any DJs to use (I.e decks/mixer) at the venue. You are welcome to have DJ or a playlist right until the end of your booking time, and the volume does go nice and loud.
For whole venue hire, it’s no problem to host live music. We do allow bands, but we have a few rules on this:

-There must be no percussion or brass instruments.
-Bands must be no larger than three piece.

-They must play through our built in PA system.

-Bands must be finished playing by 10:00pm.

I know this sounds like a lot of rules however it is to ensure we keep within our license restrictions.
We supply luxury paper napkins and tealights in votives, any flowers or wedding stationary would need to be provided by yourselves. Table clothes are not provided, but you are welcome to supply them for us to set up for you.
All furniture at the venue is included, we have wooden trestles to use for additional banqueting style seating. We also provide all glassware, plates and cutlery.
Yes, our team will set up decorations for you on the day so long as they are standard wedding decorations (pre-made flowers in vases, candles, name places, menu cards etc).

If you require anything additional like extra fairy lights, we can assist with this but would be charged to cover the additional staffing required. Speak to your events manager for further information and pricing.
Ideally the day before your reception with us, as we have limited storage at the venue. We try to be flexible to accommodate your requirements so just let us know if you need to drop them a couple of days prior.

OTHER PRACTICALITIES

Yes, there is on-street parking available nearby. The area is within a Controlled Parking Zone (CPZ), where on-street parking is subject to permit restrictions during certain hours. Outside of these hours, parking may be available for non-permit holders. Additionally, there are pay-and-display parking spaces in the area, allowing for short-term parking.
Please be aware that certain streets are reserved exclusively for permit holders, so it's important to check parking signs for the specific rules and restrictions. For a more secure option, there are also several NCP car parks nearby.
For full venue hire, children are permitted to attend at your discretion as long as they are fully supervised. For group or private hire please discuss your requirements with your booking manager and they can provide more information.
Absolutely! We love dogs and welcome them at the venue. Please feel free to bring your furry friends, but do keep in mind that if the venue is near capacity, it can feel a bit busy.
While we don’t have a dedicated cloakroom, we do provide coat rails and hangers, and we can set up a designated area for bags to ensure your guests have a convenient place to store their belongings.